FAQs

What is the normal production time? 

The turn around time on your order with NAVIG8 Marketing starts when you’ve submitted a payment on your order(s), we have all information required to complete your order (artwork, shipping info, etc.), and your art proofs have been approved. Delay in receipt of *any* of this info could result in production delays. Most art proofs are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 7-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of art proofs could also result in production delays.

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of NAVIG8 Marketing's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate. Contact us for current rush production availability.

 

Are there any minimums?

All minimums for NAVIG8 Marketing are listed independently through our website, but an approximate condensed version for apparel is:

 

  • 1 Ink Color: 18 Pieces Minimum

  • 2 Ink Colors: 24 Pieces Minimum

  • 3-6 Ink Colors: 36+ Pieces Minimum

  • Full-Color Process Printing: 144 Piece Minimum (white tees only)

  • All minimums vary per design and garment color.

  • Embroidery for caps: 12-24 Pieces Minimum (depending on cap style)

  • Embroidery for garments: 12 Piece Minimum

 

If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.

 

How can I place an order? Payment methods?

We all orders to be paid in full. If your school/organization requires different payment methods please contact us.  We accept all major credit cards, CashApp Venmo, or Zelle payments. If your company is tax exempt you must provide us a copy of your current valid State Resale Certificate. You can also fill out our credit form and send it to info@navig8marketing.com 

 

What format do you need my design in?

All files must be 300 PPI or vector format to avoid any art fees. The design should be sized to the size you would like it to print. The text must be converted to outlines. Printing can only be as good as the artwork. NAVIG8 Marketing will not be responsible for poor quality printing due to poor artwork. Prior to placing your order, we request that you send a copy of your art and any questions regarding its print ability to info@navig8marketing.com 

We will review your artwork and make recommendations for achieving the best imprint possible, generally within 24 hours.

NAVIG8 Marketing is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

 

When can I see a proof for approval?

We will send you a proof prior to printing. All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is very important to look over every detail of the mock-up, as this is how your items will print. NAVIG8 Marketing will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

Due to variances in computer monitors and printers, colors in an artwork proof or mock-up are not true to the finished product. If you desire a specific color match, please specify the color by providing either a physical sample or listing a corresponding Pantone Ink color (PMS color) on your purchase order. Additional color matching fees apply. 

 

Copyrights and Ownership?

In accordance with copyright laws, a design is the property of the designer; said design cannot be reproduced in any way, without the written consent of the owner. All drawings, artwork files, color separations, films, screens, proofs, and other visual presentation materials supplied by NAVIG8 Marketing shall remain the property of NAVIG8 Marketing and may be shown in printed or online portfolios for the length of the lifetime of the artist. Final artwork and concepts may not be given to other artists to alter, reproduce or post online in any way without the express written permission of NAVIG8 Marketing.

 

What is the maximum imprint size?

Please note that not all shirts are manufactured exactly the same. The following dimensions are to be used for reference as a "safe" zone to avoid printing on any seams or edges. Please check the individual product page for exact measurements for the product you are looking for.

 

  • Youth Sizes - 11” W x 12” H

  • Adult Unisex - 14" W x 14" H

  • Ladies Sizes - 12" W x 13" H

 

NOTE: We scale your art to fit the smallest size in your order. We will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens.

 

What is a screen fee?

Our screen fees are a one-time fee per color, per side, per design. This is the mold we create for your order. Payment of screen setup fees does NOT constitute the purchase of a screen. We store all screens for up to 2 years. The scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens. Please keep the max imprint sizes in mind when ordering for youth and adult sizes.

 

Can I bring in my own shirts?

NAVIG8 Marketing does not take in shirts or other wearables, we cannot control and may not be familiar with the garment material supplied by the customer, and therefor we cannot offer any warranty or guarantee of print or embroidered quality or durability on any work done with customer supplied garments. 

 

Is there a standard print size?

It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided NAVIG8 Marketing will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below the collar). We do use a laser alignment system to guide our printers into where the image should be, however, shifts in the image are going to occur.  We do our best to load the shirts for optimal placement in accordance with the proof. 

 

When will I receive my printing or embroidery order?

NAVIG8 Marketing will send over tracking information via email or phone, however we are not responsible for any shipping delays caused by the shipping company due to unforeseen weather or holidays. We encourage you to check the quantity and quality of your order immediately. NAVIG8 Marketing will not be held responsible for problems with your order unless we are notified of the issue within 24 hours of delivery. All sales are final since artwork approval is necessary before a job can enter production. 

If you have any further questions please feel free to call us at 954-980-4025.